To begin with they do great research to be able to personalise your webpage. They ask different important questions so they can understand you/your product/company in more detail and do research on what others in the same field have done to find the best pictures/infographics etc.
Muddy answers your questions, are always polite and the team work really fast. After only few days you have different designs/ideas to work from and because of their experience the ideas may be (almost) perfect from the beginning.
Designs are very individual and personal and I wanted some adjustments on the different pages. That was never a problem and they often delivered far beyond what I expected. I had a clear idea of what I wanted, but they are the experts and made suggestions that often was different from what I had in mind. In most cases that worked out really great and if I wanted something else they made new suggestions.
In conclusion: They are very professional, work fast, are skilled in their work and deliver as promised.